Posts Tagged “review fraud”

We have stay at a number of places based on reviews on Trip Advisor in both Bangkok and Chiang Mai.  In almost every case, the ratings and reviews on Trip Advisor did not resemble the actual property.     In addition, when we submit accurate, factual reviews to Trip Advisor, they are not published.

Trip Advisor is simply a fraud.   Most of the reviews are fraudulent designed by property owners to boost their ratings.    The ratings have become so useless because of this fraud, that Trip Advisor should be classified as a fraudulent web site.   You cannot trust anything you read there.

Making matters worse, property owners and managers manipulate Trip Advisor as a part of their normal business operations, working hard to inflate their ratings by posting fraudulent reviews and encouraging their friends and employees to do the same.

Recently we stayed at two properties in Chiang Mai where the mattresses were so bad, worse than any we have seen.   When I complained to the manager of the Sira Boutique Hotel, his first reply was “we are highly rated on Trip Advisor.”   He seemed to imply that my complaint was not valid because of his Trip Advisor ratings.   Curious, I looked at all the Sira Boutique Hotel ratings and found that almost all of them were written by “people” who had created an account for the purpose of posting only one review.  This is a certain indicator of review fraud.

When I posted out to Trip Advisor their review fraud I was surprised to see that instead of acting on my complaint of review fraud, they simply deleted my factual reviews.    The simple fact of the matter is that Trip Advisor is a fraud.  Be very careful when you pick a Chiang Mai hotel or resort based on reviews on Trip Advisor.

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